Privacy Policy
ParkPounce respects your privacy. This policy explains what we collect, why, who we share it with, and your rights under Canada's PIPEDA.
What we collect
- Email address — to sign you in and send availability alerts.
- Phone number (optional) — only if you opt in to SMS alerts.
- Search preferences — the parks, dates, party size, and equipment you ask us to watch.
- Notification history — records of alerts we've sent you.
- Technical data — hashed session tokens and your IP address, for security and abuse prevention.
We do not collect or store your payment card details — Stripe handles those directly.
Service providers
We share the minimum necessary data with the following processors. Some are located in the United States, so your data may be processed outside Canada:
- Stripe — payment processing and subscription management.
- Resend — sending sign-in links and email alerts.
- Twilio — sending SMS alerts and verification codes (only if you opt in).
- Fly.io — application hosting (US region).
- Neon / PostgreSQL — our primary database.
- Sentry — error monitoring (may capture request context).
We do not sell your personal information.
Retention
- Account data is kept until you delete your account.
- Notification history: up to 90 days.
- Operational/worker logs: up to 30 days.
- Expired sign-in links and sessions are purged automatically.
Your rights
You can access, correct, or delete your data at any time. Account deletion is self-service from your settings page and permanently removes your account, searches, and notification history, and cancels any active subscription. For access or correction requests, email support@parkpounce.ca.
Email & SMS consent
By creating an account you consent to receive transactional emails (sign-in links and the availability alerts you've configured).
SMS alerts are strictly opt-in: you provide your mobile number, check the consent box in your settings, and confirm a 6-digit verification code before any alert is sent. By opting in you agree to receive recurring SMS messages (campsite availability alerts and account/verification messages) from ParkPounce. Message frequency varies. Message and data rates may apply. Reply STOP to any text to unsubscribe and HELP for help, or disable SMS from your settings at any time.
We do not sell, rent, or share your mobile number or SMS opt-in consent with third parties or affiliates for their marketing purposes. Your number is used only to deliver the messages described above via our SMS provider (Twilio).
Contact
ParkPounce. Email support@parkpounce.ca.